Frequently Asked Questions.
Once your order is placed, it takes 2–3 business days to process before dispatch. After shipping, deliveries usually reach metro cities within 3–5 days and non-metro areas within 5–7 days.
At the moment, we do not offer live order tracking. Most orders are processed and delivered within 5–7 days. If your order has not been processed within this timeframe, you can contact our support team via email for assistance.
You can request an exchange within 5 days of delivery in case of a size discrepancy or if the product arrives damaged, provided it is unused, unwashed, and has all original tags intact. Once we receive and inspect the item, we’ll process your exchange based on availability and ensure you get the right replacement as quickly as possible.
Orders cannot be cancelled or modified once placed. However, if you face a size discrepancy or receive a damaged product, you may request an exchange within 5 days of delivery.
For any questions, issues, or feedback, reach out to us at support@xtmathletics.com. Our support team typically responds within 2 business days.
Currently, we ship only within India— but stay tuned, as international shipping is something we’re exploring for the future.